{"id":1578,"date":"2024-06-19T14:13:39","date_gmt":"2024-06-19T07:13:39","guid":{"rendered":"https:\/\/euhomes.vn\/?page_id=1578"},"modified":"2025-03-24T16:52:13","modified_gmt":"2025-03-24T09:52:13","slug":"chinh-sach-bao-hanh-doi-tra","status":"publish","type":"page","link":"https:\/\/ngoinhavang.vn\/chinh-sach-bao-hanh-doi-tra\/","title":{"rendered":"Ch\u00ednh s\u00e1ch B\u1ea3o h\u00e0nh &#038; \u0110\u1ed5i tr\u1ea3"},"content":{"rendered":"<p><b>Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh c\u1ee7a c\u1eeda h\u00e0ng Ng\u00f4i Nh\u00e0 V\u00e0ng<\/b><\/p>\n<ol>\n<li><b>\u0110i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh<\/b><\/li>\n<\/ol>\n<p><b>1.1. S\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c b\u1ea3o h\u00e0nh mi\u1ec5n ph\u00ed n\u1ebfu \u0111\u00e1p \u1ee9ng c\u00e1c \u0111i\u1ec1u ki\u1ec7n sau \u0111\u00e2y:<\/b><\/p>\n<ul>\n<li aria-level=\"1\">S\u1ea3n ph\u1ea9m thu\u1ed9c danh m\u1ee5c \u0111\u01b0\u1ee3c b\u1ea3o h\u00e0nh t\u1eeb Nh\u00e0 s\u1ea3n xu\u1ea5t ho\u1eb7c Nh\u00e0 ph\u00e2n ph\u1ed1i.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">S\u1ea3n ph\u1ea9m c\u00f3 l\u1ed7i k\u1ef9 thu\u1eadt do Nh\u00e0 s\u1ea3n xu\u1ea5t.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">Th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh tr\u00ean phi\u1ebfu b\u1ea3o h\u00e0nh v\u1eabn c\u00f2n hi\u1ec7u l\u1ef1c (n\u1ebfu c\u00f3) ho\u1eb7c phi\u1ebfu xu\u1ea5t h\u00e0ng (h\u00f3a \u0111\u01a1n ho\u1eb7c ch\u1ee9ng t\u1eeb).<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">Phi\u1ebfu xu\u1ea5t h\u00e0ng (h\u00f3a \u0111\u01a1n ho\u1eb7c ch\u1ee9ng t\u1eeb) kh\u00f4ng b\u1ecb ch\u1ec9nh s\u1eeda, x\u00f3a th\u00f4ng tin hay b\u00f4i b\u1ea9n.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">Phi\u1ebfu xu\u1ea5t h\u00e0ng (h\u00f3a \u0111\u01a1n ho\u1eb7c ch\u1ee9ng t\u1eeb) \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin g\u1ed3m: t\u00ean s\u1ea3n ph\u1ea9m, m\u00e3 s\u1ea3n ph\u1ea9m, ng\u00e0y xu\u1ea5t h\u00e0ng, t\u00ean kh\u00e1ch h\u00e0ng, \u0111\u1ecba ch\u1ec9.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">Tem b\u1ea3o h\u00e0nh v\u00e0 tem ni\u00eam phong (n\u1ebfu c\u00f3) c\u1ee7a Nh\u00e0 s\u1ea3n xu\u1ea5t tr\u00ean s\u1ea3n ph\u1ea9m c\u00f2n nguy\u00ean v\u1eb9n.<\/li>\n<\/ul>\n<p><b>1.2. S\u1ea3n ph\u1ea9m kh\u00f4ng \u0111\u01b0\u1ee3c b\u1ea3o h\u00e0nh ho\u1eb7c s\u1ebd ph\u00e1t sinh ph\u00ed b\u1ea3o h\u00e0nh n\u1ebfu:<\/b><\/p>\n<ul>\n<li aria-level=\"1\">S\u1ea3n ph\u1ea9m kh\u00f4ng thu\u1ed9c danh m\u1ee5c \u0111\u01b0\u1ee3c b\u1ea3o h\u00e0nh t\u1eeb Nh\u00e0 s\u1ea3n xu\u1ea5t ho\u1eb7c Nh\u00e0 ph\u00e2n ph\u1ed1i.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">S\u1ea3n ph\u1ea9m kh\u00f4ng \u0111\u00e1p \u1ee9ng m\u1ed9t trong nh\u1eefng \u0111i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh n\u00eau \u1edf m\u1ee5c 1.1.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">Th\u00f4ng tin v\u1ec1 s\u1ed1 model v\u00e0 c\u00e1c th\u00f4ng tin kh\u00e1c cung c\u1ea5p b\u1edfi kh\u00e1ch h\u00e0ng kh\u00f4ng kh\u1edbp v\u1edbi th\u00f4ng tin khi mua s\u1ea3n ph\u1ea9m.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">Kh\u00e1ch h\u00e0ng can thi\u1ec7p t\u1ef1 s\u1eeda ch\u1eefa s\u1ea3n ph\u1ea9m ho\u1eb7c s\u1eeda ch\u1eefa t\u1ea1i c\u00e1c trung t\u00e2m kh\u00f4ng \u0111\u01b0\u1ee3c \u1ee7y nhi\u1ec7m b\u1edfi Ng\u00f4i Nh\u00e0 V\u00e0ng.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">S\u1ea3n ph\u1ea9m h\u01b0 h\u1ecfng do l\u1ed7i ng\u01b0\u1eddi s\u1eed d\u1ee5ng v\u00e0 kh\u00f4ng n\u1eb1m trong ph\u1ea1m vi b\u1ea3o h\u00e0nh c\u1ee7a Nh\u00e0 s\u1ea3n xu\u1ea5t.<\/li>\n<\/ul>\n<p><b>1.3. Th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh:<\/b><\/p>\n<ul>\n<li aria-level=\"1\">Th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh t\u00ednh t\u1eeb ng\u00e0y mua h\u00e0ng ho\u1eb7c t\u1eeb ng\u00e0y s\u1ea3n xu\u1ea5t (tu\u1ef3 t\u1eebng lo\u1ea1i s\u1ea3n ph\u1ea9m), \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh r\u00f5 khi kh\u00e1ch h\u00e0ng mua v\u00e0 nh\u1eadn s\u1ea3n ph\u1ea9m t\u1eeb Ng\u00f4i Nh\u00e0 V\u00e0ng. \u0110\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng th\u01b0\u01a1ng m\u1ea1i, th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh t\u00ednh t\u1eeb th\u1eddi \u0111i\u1ec3m s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c b\u00e0n giao cho ng\u01b0\u1eddi s\u1eed d\u1ee5ng, c\u00f3 h\u00f3a \u0111\u01a1n v\u00e0 ch\u1ee9ng t\u1eeb ch\u1ee9ng minh ngu\u1ed3n h\u00e0ng.<\/li>\n<\/ul>\n<ol start=\"2\">\n<li><b>Ph\u01b0\u01a1ng th\u1ee9c \u00e1p d\u1ee5ng b\u1ea3o h\u00e0nh<\/b><\/li>\n<\/ol>\n<p><b>2.1. \u0110\u1ecba \u0111i\u1ec3m b\u1ea3o h\u00e0nh:<\/b><\/p>\n<ul>\n<li aria-level=\"1\">Qu\u00fd kh\u00e1ch vui l\u00f2ng li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp v\u1edbi b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a Ng\u00f4i Nh\u00e0 V\u00e0ng qua s\u1ed1 hotline: <a href=\"tel:+0929 497 555\">0929 497 555<\/a>.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">B\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd h\u01b0\u1edbng d\u1eabn v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng tham gia v\u00e0o h\u1ec7 th\u1ed1ng b\u1ea3o h\u00e0nh s\u1ea3n ph\u1ea9m c\u1ee7a Ng\u00f4i Nh\u00e0 V\u00e0ng. Th\u00f4ng tin li\u00ean h\u1ec7 c\u1ee7a Ng\u00f4i Nh\u00e0 V\u00e0ng \u0111\u01b0\u1ee3c in tr\u00ean h\u00f3a \u0111\u01a1n, ch\u1ee9ng t\u1eeb ho\u1eb7c phi\u1ebfu xu\u1ea5t kho.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">Trong tr\u01b0\u1eddng h\u1ee3p kh\u00f3 kh\u0103n trong vi\u1ec7c li\u00ean h\u1ec7, qu\u00fd kh\u00e1ch c\u00f3 th\u1ec3 g\u1eedi email v\u00e0o \u0111\u1ecba ch\u1ec9 <a href=\"mailto:storengoinhavang@gmail.com\">storengoinhavang@gmail.com<\/a> ho\u1eb7c g\u1ecdi s\u1ed1 <a href=\"tel:+0929 497 555\">0929 497 555<\/a> \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3.<\/li>\n<\/ul>\n<p><b>2.2. Th\u1eddi gian th\u1ef1c hi\u1ec7n b\u1ea3o h\u00e0nh:<\/b><\/p>\n<ul>\n<li aria-level=\"1\">Th\u1eddi gian th\u1ef1c hi\u1ec7n b\u1ea3o h\u00e0nh ph\u1ee5 thu\u1ed9c v\u00e0o m\u1ee9c \u0111\u1ed9 h\u01b0 h\u1ecfng c\u1ee7a s\u1ea3n ph\u1ea9m\/thi\u1ebft b\u1ecb ho\u1eb7c s\u1ef1 c\u00f3 s\u1eb5n c\u1ee7a thi\u1ebft b\u1ecb\/s\u1ea3n ph\u1ea9m thay th\u1ebf. Kh\u00e1ch h\u00e0ng s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o c\u1ee5 th\u1ec3 t\u1eeb Ng\u00f4i Nh\u00e0 V\u00e0ng khi nh\u1eadn \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m \u0111\u1ec3 b\u1ea3o h\u00e0nh.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">Tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng t\u1ef1 \u0111em s\u1ea3n ph\u1ea9m \u0111\u1ebfn Trung T\u00e2m S\u1eeda Ch\u1eefa kh\u00f4ng c\u00f3 s\u1ef1 \u1ee7y quy\u1ec1n c\u1ee7a Ng\u00f4i Nh\u00e0 V\u00e0ng ho\u1eb7c t\u1ef1 th\u00e1o l\u1eafp (s\u1eeda ch\u1eefa) m\u00e0 kh\u00f4ng c\u00f3 s\u1ef1 \u0111\u1ed3ng \u00fd c\u1ee7a Ng\u00f4i Nh\u00e0 V\u00e0ng, s\u1ea3n ph\u1ea9m\/thi\u1ebft b\u1ecb \u0111\u00f3 s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh t\u1eeb Ng\u00f4i Nh\u00e0 V\u00e0ng n\u1eefa.<\/li>\n<\/ul>\n<ol start=\"3\">\n<li><b>\u0110\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m<\/b><\/li>\n<\/ol>\n<ul>\n<li aria-level=\"1\">Ng\u00f4i Nh\u00e0 V\u00e0ng s\u1ebd \u0111\u1ed5i s\u1ea3n ph\u1ea9m cho kh\u00e1ch h\u00e0ng trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"2\">H\u00e0ng h\u00f3a kh\u00f4ng \u0111\u00fang v\u1edbi \u0111\u01a1n \u0111\u1eb7t h\u00e0ng: sai m\u1eabu m\u00e3 ho\u1eb7c kh\u00f4ng \u0111\u1ee7 s\u1ed1 l\u01b0\u1ee3ng.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"2\">S\u1ea3n ph\u1ea9m giao b\u1ecb h\u01b0 h\u1ecfng kh\u00f4ng th\u1ec3 kh\u1eafc ph\u1ee5c ho\u1eb7c l\u1ed7i t\u1eeb nh\u00e0 s\u1ea3n xu\u1ea5t.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">\u0110i\u1ec1u ki\u1ec7n \u0111\u1ed5i tr\u1ea3 h\u00e0ng:<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"2\">Th\u1eddi gian \u0111\u1ed5i tr\u1ea3: trong v\u00f2ng 01 ng\u00e0y k\u1ec3 t\u1eeb khi nh\u1eadn h\u00e0ng v\u00e0 c\u1ea7n li\u00ean h\u1ec7 ngay v\u1edbi Ng\u00f4i Nh\u00e0 V\u00e0ng qua s\u1ed1 \u0111i\u1ec7n tho\u1ea1i \u0111\u01b0\u1ee3c cung c\u1ea5p \u0111\u1ec3 x\u00e1c nh\u1eadn \u0111\u1ed5i tr\u1ea3 h\u00e0ng.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"2\">S\u1ea3n ph\u1ea9m g\u1eedi l\u1ea1i ph\u1ea3i c\u00f2n nguy\u00ean \u0111ai, nguy\u00ean ki\u1ec7n.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"2\">C\u1ea7n c\u00f3 phi\u1ebfu b\u1ea3o h\u00e0nh (n\u1ebfu c\u00f3) v\u00e0 tem c\u1ee7a c\u00f4ng ty tr\u00ean s\u1ea3n ph\u1ea9m c\u00f2n nguy\u00ean v\u1eb9n.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"2\">S\u1ea3n ph\u1ea9m \u0111\u1ed5i\/tr\u1ea3 ph\u1ea3i \u0111\u1ea7y \u0111\u1ee7 h\u1ed9p, gi\u1ea5y h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng v\u00e0 ch\u01b0a qua s\u1eed d\u1ee5ng.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"2\">Kh\u00e1ch h\u00e0ng ch\u1ecbu chi ph\u00ed v\u1eadn chuy\u1ec3n, \u0111\u00f3ng g\u00f3i v\u00e0 chi ph\u00ed li\u00ean l\u1ea1c, t\u1ed1i \u0111a kh\u00f4ng v\u01b0\u1ee3t qu\u00e1 20% gi\u00e1 tr\u1ecb \u0111\u01a1n h\u00e0ng.<\/li>\n<\/ul>\n<p><b>Quy tr\u00ecnh \u0111\u1ed5i tr\u1ea3 h\u00e0ng:<\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>B\u01b0\u1edbc 1:<\/b> Ki\u1ec3m tra s\u1ea3n ph\u1ea9m tr\u01b0\u1edbc khi nh\u1eadn h\u00e0ng. N\u1ebfu c\u00f3 v\u1ea5n \u0111\u1ec1, li\u00ean h\u1ec7 Trung t\u00e2m h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng ngay khi nh\u00e2n vi\u00ean giao h\u00e0ng c\u00f2n t\u1ea1i ch\u1ed7.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>B\u01b0\u1edbc 2:<\/b> N\u1ebfu sau khi nh\u1eadn h\u00e0ng \u0111\u00e3 kh\u00f4ng c\u00f2n nh\u00e2n vi\u00ean giao h\u00e0ng, qu\u00fd kh\u00e1ch c\u00f3 th\u1ec3 li\u00ean h\u1ec7 v\u1edbi Ng\u00f4i Nh\u00e0 V\u00e0ng \u0111\u1ec3 s\u1eafp x\u1ebfp l\u1ecbch \u0111\u1ed5i tr\u1ea3 h\u00e0ng.<\/li>\n<\/ul>\n<p><b>L\u01b0u \u00fd: Ng\u00f4i Nh\u00e0 V\u00e0ng kh\u00f4ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 b\u1ea5t k\u1ef3 thi\u1ec7t h\u1ea1i hay m\u1ea5t m\u00e1t n\u00e0o n\u1ebfu qu\u00fd kh\u00e1ch kh\u00f4ng tu\u00e2n th\u1ee7 c\u00e1c h\u01b0\u1edbng d\u1eabn trong ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh n\u00e0y.<\/b><\/p>\n<p><b>\u0110\u00e2y l\u00e0 c\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n \u00e1p d\u1ee5ng cho ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh v\u00e0 \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m c\u1ee7a Ng\u00f4i Nh\u00e0 V\u00e0ng. Qu\u00fd kh\u00e1ch vui l\u00f2ng tham kh\u1ea3o v\u00e0 tu\u00e2n th\u1ee7 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o quy\u1ec1n l\u1ee3i c\u1ee7a m\u00ecnh khi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a ch\u00fang t\u00f4i.<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh c\u1ee7a c\u1eeda h\u00e0ng Ng\u00f4i Nh\u00e0 V\u00e0ng \u0110i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh 1.1. S\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c b\u1ea3o h\u00e0nh mi\u1ec5n ph\u00ed n\u1ebfu \u0111\u00e1p \u1ee9ng c\u00e1c \u0111i\u1ec1u ki\u1ec7n sau \u0111\u00e2y: S\u1ea3n ph\u1ea9m thu\u1ed9c danh m\u1ee5c \u0111\u01b0\u1ee3c b\u1ea3o h\u00e0nh t\u1eeb Nh\u00e0 s\u1ea3n xu\u1ea5t ho\u1eb7c Nh\u00e0 ph\u00e2n ph\u1ed1i. S\u1ea3n ph\u1ea9m c\u00f3 l\u1ed7i k\u1ef9 thu\u1eadt do Nh\u00e0 s\u1ea3n&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1578","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ngoinhavang.vn\/api\/wp\/v2\/pages\/1578","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ngoinhavang.vn\/api\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ngoinhavang.vn\/api\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ngoinhavang.vn\/api\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/ngoinhavang.vn\/api\/wp\/v2\/comments?post=1578"}],"version-history":[{"count":5,"href":"https:\/\/ngoinhavang.vn\/api\/wp\/v2\/pages\/1578\/revisions"}],"predecessor-version":[{"id":2311,"href":"https:\/\/ngoinhavang.vn\/api\/wp\/v2\/pages\/1578\/revisions\/2311"}],"wp:attachment":[{"href":"https:\/\/ngoinhavang.vn\/api\/wp\/v2\/media?parent=1578"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}